Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, undamaged from misuse and in its original condition and packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dr-ara@live.com. Please note that returns will need to be sent to the following address: Boustany Bldg. 3rd floor, 35 FORS STREET, AADLIYEH, BEIRUT, LEBANON.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dr-ara@live.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Refunds:

 • Returns accepted within 14 days of receiving.
 • Full refund if undamaged and in original condition.
 • Return shipping cost paid by buyer.
 • Refund processed after inspection.

Limited Warranty
 Your MagSmile™ device is protected by a 1-Year Limited
 Warranty against manufacturing defects under normal use.

Exclusions:
This warranty does not cover damage from misuse, impact, overheating, or modification.

Usage Guidelines
 • Keep between 15°C – 25°C.
 • Avoid heat above 55°C or direct sunlight.
 • Not autoclavable.
 • Do not drop or expose to strong impacts.
 • Water-resistant: clean MagSmile™ with soft wet wipes
 and light alcohol.
 • No need to submerge in water or disinfectant.
 • When using steam, keep at least 10 cm distance.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dr-ara@live.com.

Upgrades:

When a new version of MagSmile™ is released, you may upgrade. The provider will share clear instructions and terms for the process.

Exchanges: 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original state and packaging. You’ll also need the receipt or proof of purchase.