Shipping policy

1. Shipping Rates

Shipping costs are the responsibility of the customer and are calculated at checkout.

We ship worldwide using DHL Express International Export services. Shipping fees are automatically calculated based on:

  • Destination country (DHL Export Zoning)
  • Package weight and dimensions
  • Order value (if applicable)

The final shipping cost is displayed at checkout prior to order confirmation.

Shipping zones are determined according to DHL Express International Export classifications and may change based on carrier updates.

 2. Order Processing & Delivery Times

All orders are processed within 2 business days (excluding weekends and public holidays).

Once dispatched, orders are shipped via DHL Express.

Estimated transit times after dispatch are:

  • Domestic (Lebanon): 1–2 business days
  • Gulf Countries: 2–3 business days
  • Europe, North Africa, Middle East & Central Asia: 3–5 business days
  • North America: Approximately 5 business days
  • Asia-Pacific: Approximately 5 business days
  • Rest of World: 5–7 business days

Total Estimated Delivery Time = Order Processing Time (2 business days) + Transit Time listed above.

Tracking information will be provided once the order has been shipped. Delivery confirmation provided by the carrier shall be considered proof of delivery.

Delivery times are estimates and may vary due to customs clearance, remote areas, or carrier delays beyond our control. Customs may add time beyond the transit duration.

3. Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

These charges are not included in the product price or shipping fee and must be paid by the recipient.

Customs clearance delays are beyond our control.

4. Failed Delivery / Refused Shipments

If a shipment is refused, unclaimed, or cannot be delivered due to incorrect or incomplete address information, the customer will be responsible for:

• Any return shipping fees
• Any customs duties or return charges
• Re-shipment fees (if applicable)

Shipping fees are non-refundable once the order has been dispatched. In the event of a refused or returned shipment, original shipping charges and any return shipping costs will not be refunded.

If you have any questions regarding shipping, please don't hesitate to contact us!

Email: contact@magsmile.net